POSITION DESCRIPTION

Title: Estimator Apprentice

SUMMARY:

The Estimator Apprentice will work with an experienced Estimator to outline the tasks on the written repair order and estimate the repair work for the pre-accident condition. The Estimator apprentice will also ensure customer satisfaction, repair quality and efficiency and gain experience in the field.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Answer inbound calls in a timely and professional manner, and give messages to recipient immediately if question cannot be answered
• Maintain a positive and professional attitude towards all customers at all times
• Schedule customer based on information entered into the systems, or contact the respective shop to alert team.
• Schedule rental provider to make sure that they are prepared with the car at the ready
• Ability to stay calm and professional around customers in distress
• Assist with preparing insurance forms to show repair cost estimate
• Assist with assesing vehicles damage through inspecions
• Draft work order with required repair and enter into CollisionRight’s system
• Other duties as assigned

QUALIFICATIONS:

• High school diploma, GED, or work equivalent required
• Strong attention to detail and willingness to learn
• Minimum of 2 years’ experience in a customer service-related role
• Experience in automotive industry is desired but not required
• Comfortable using computers

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.